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Full time
Hybrid
Santa Fe (Ciudad de México) , Mexico
Logistics Customer Complaints Specialist
This position is responsible for being the main point of contact to resolve any final consumer questions or complaints. The role is also responsible for keeping track of last mile logistics coordination as well as product deliveries and tracking.
About the Role:
This role involves being active across the supply chain working with cross functional teams including sales, marketing, warehouse, distribution and customer service to achieve the best answer and/or solutions for our customers.
What You Will Do
Be the main point of contact between client questions and complaints with cross-functional teams to obtain best possible outcome.
Responsible for e-commerce last mile logistics coordination
Product deliveries and handling tracking.
Work with clients for productivity logistics projects to achieve savings coordinating clients/customers.
Calculate and report main KPIs scorecard for supply chain visibility and propose improvements.
Coordinates information and actions with Customer Service and Supply Chain in case of out of stocks situation for internal sales
Who You Are
Bachelor's degree in engineering, supply chain, or similar
Proficient negotiation and communication skills (written and spoken)
Team player
Proactive and flexible
Logistics or similar background
Strategic mindset
#Essity-MX
What We Can Offer You
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us