Austria 
Belgium 
Canada 
Denmark 
Finland 
France 
Germany 
Italy 
Mexico 
Netherlands 
Norway 
Poland 
Spain 
Sweden 
United Kingdom 
USA 
Full time
Hybrid
Madrid
Didsbury (UK); Hamburg , Germany; Paris , France; Legnano; Dunstable, UK; Mannheim, Germany; Zeist, Netherlands; Munich , Germany
Amazon Operations Specialist – Europe
This is a one year fixed-term contract (maternity leave cover).
Essity is a global, leading hygiene and health company. Every day, our products, solutions and services are used by a billion people around the world. Our purpose is to break barriers to well-being for the benefit of consumers, patients, caregivers, customers and society. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. More information at essity.com.
It’s an exciting time to be part of our collaborative inclusive team. Come and join our team on our journey to improve the well-being of millions. Together we can make a difference!
About the role:
Are you ready to help shape the future of e‑commerce for a leading global hygiene and health company? Do you thrive in digital environments where you can make operations run like a well-oiled machine? Want to make an impact across multiple European markets?
In this role, you will support the execution of the Professional Hygiene (Tork) Amazon Europe sales strategy. You will ensure day‑to‑day operational excellence across the order‑to‑cash process while supporting various projects. Working across multiple countries and functions, you will help secure availability, coordinate reliable stock inflow, resolve operational defects, and support a consistent approach across European markets.
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What you will do:
Amazon Operations Coordination: Ensure smooth order fulfilment by partnering with Logistics and Supply Chain teams, tracking availability risks and proposing actions to stabilize performance. Manage and resolve operational issues such as delivery defects, shortages and appointment rejections, coordinating closely with Amazon Vendor Central teams.
Defect & Chargeback Management: Monitor Amazon defect and chargebacks reports, drive corrective actions and follow‑ups to reduce financial and service impact.
Order‑to‑Cash Support: Collaborate with Finance and Customer Service on invoice investigations, payment holds and data inconsistencies.
Performance Insights: Use internal and external data and analytics tools (e.g., Excel and Power BI) to identify trends, investigate root causes, and support corrective actions for recurring operational issues.
Continuous Improvement: Track recurring issues, document actions and support ongoing process improvements to enhance operational execution.
Projects: Collaborates with the team and cross-functionals on various projects, each in their fields to execute on e.g. product launches, market expansions and deal events.
Who you are:
Bachelor’s degree in a business‑related field.
Proven experience in Amazon 1P operations or broader e‑commerce operations, including coordinating operational processes.
Skilled in working with Amazon Vendor Central around purchase orders, shipments, defects and case management.
Comfortable using Excel and BI tools for analysis.
A structured and detail‑oriented problem solver who communicates effectively, builds partnerships across functions, and works confidently in an international matrix environment.
Additional languages such as French are a plus.
Fluent in English - All Applicants are requested to deliver their CV in English language.
What we can offer you:
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.
Innovate for Good | Excel Together | Be You with Us
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