Austria 
Belgium 
Canada 
Denmark 
Finland 
France 
Germany 
Italy 
Mexico 
Netherlands 
Norway 
Poland 
Spain 
Sweden 
United Kingdom 
USA 
Full time
Hybrid
Lisbon, Portugal
HR Digital Support Coordinator
This position is a 1-year fixed-term contract.
Essity is a global, leading hygiene and health company. Every day, our products, solutions and services are used by a billion people around the world. Our purpose is to break barriers to well-being for the benefit of consumers, patients, caregivers, customers and society. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. More information at essity.com.
It’s an exciting time to be part of our collaborative inclusive team. Come and join our Global HR Digital Support team on our journey to improve the well-being of millions. Together we can make a difference!
About the role:
Are you ready to support global HR colleagues through digital solutions? Do you enjoy solving challenges and guiding others?
As an HR Digital Support Coordinator, you will be the first point of contact for HR system–related queries from employees, managers, and HR colleagues worldwide. You will manage service tickets, support Workday processes, conduct analysis, and contribute to continuous improvements. Based at our Lisbon office, you will collaborate closely with team-members in both Mexico and Sweden, supporting our global HR community.
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What you will do:
Resolve HR System Queries: Manage and resolve tickets promptly and accurately to ensure smooth support for employees, managers, and HR colleagues.
Analysis: Perform root cause analysis to identify patterns based on queries and recommend improvements for service enhancements.
Workday Support: Execute Workday tasks across assigned modules and guide stakeholders through system navigation and processes.
Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.
Stakeholder Communication: Ensure clear and effective communication with our global stakeholders.
Cross-functional Collaboration: Work closely with different organizational units to ensure seamless service delivery.
Service Development: Contribute knowledge to initiatives and the enhancement of HR services and processes.
Who you are:
Bachelor’s degree in Human Resources or a relevant field.
Experience in HR support, service environments, HR administration, or ticketing systems.
Technical skills in MS Office and preferrable in HRIS systems (Workday especially).
A service‑minded, agile, and collaborative problem solver with strong stakeholder management, communication skills, and a learning mindset.
Additional languages such as Portuguese, Spanish, French, German, Dutch, or Italian are a plus.
Fluent in English - All Applicants are requested to deliver their CV in English language.
What we can offer you:
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.
Innovate for Good | Excel Together | Be You with Us
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